← Back to Ask the YachtPrivacy Notice
For Immy, the AI concierge embedded in Immersive Yachts virtual tours. Last updated 5 August 2026.
This notice explains what happens to your data when you use Immy — by typing, by voice, or by browsing a virtual tour she is embedded in. It applies wherever Immy appears (asktheyacht.com and the individual tour pages on immersiveyachts.com).
In short: Immy only uses this yacht's real listing data to answer you — nothing is invented. Using her is entirely optional. If you don't want to be tracked or don't want to use voice, you can still browse and chat with her by typing. Nothing you tell her is used for anything other than answering you and, if you choose to share your contact details, connecting you with the broker.
Who is responsible for this data
Immersive Yachts, a trade name of Multivision 3D Visualisaties (sole proprietorship, Dutch Chamber of Commerce / KVK number 30142804), is the controller for the data described here. Registered address: Statensingel 2, 6217KD Maastricht, The Netherlands. For any privacy question or request, contact info@immersiveyachts.com.
What we collect, and why
| Data | Why |
|---|---|
| What you type or say to Immy | To generate her reply, decide which part of the tour or which photo to show, and detect buying interest so the broker can follow up. |
| Voice recordings (only if you use the microphone) | Converted to text so Immy can understand your question. The audio itself is not stored after transcription. |
| Immy's spoken replies (only if voice is on) | Generated as audio and played back to you. Not stored after playback. |
| Name, email, phone number | Only if you choose to share them (a form, or just saying them to Immy) — used to let the broker contact you. |
| IP address, device/browser type, referrer, pages and scenes viewed, questions asked | Analytics (to understand how the tour is used) and, for serious buying interest, included in the email notification sent to the broker. |
Our legal basis for processing this
- Chat and voice conversation, guiding the tour, and lead detection — our legitimate interest (GDPR Art. 6(1)(f)) in operating this concierge and following up on genuine sales interest, balanced against your privacy: only your active conversation is used, only for that purpose.
- Using the microphone specifically — your consent (Art. 6(1)(a)), given by choosing to tap the microphone button and grant your browser's permission prompt. You can withdraw it at any time simply by not using voice again; it does not affect anything else Immy can do.
- Contact details you share, and the resulting email to the broker — our legitimate interest in connecting you with the broker at your own initiative, since you provided these details in order to be contacted.
- Analytics (Matomo) — our legitimate interest in understanding how the tour is used, configured specifically to minimize impact on you: self-hosted, no cookies, no data shared with advertising networks.
Immy also assigns a rough interest level (none/warm/hot) to a conversation, based on things like a question about price or a request to view, so the broker knows which conversations to prioritize. This does not result in any automated decision being made about you — it only flags a conversation for a human broker to read and decide how to respond, so it does not fall under GDPR's stricter rules for automated decision-making (Art. 22).
Who we share it with
The following processors handle data on our behalf, only for the purposes above:
- Anthropic (Claude) — processes your messages to generate Immy's replies.
- OpenAI (Whisper) — processes voice recordings to transcribe them to text, if you use the microphone.
- ElevenLabs — converts Immy's reply text to spoken audio, if voice replies are on.
- Resend — delivers the email notification to the broker when you show buying interest or share contact details.
- Matomo — self-hosted analytics (not a third party we hand data to); cookies are disabled. If you identify yourself, your visit is tagged with a recognizable ID (your email) instead of an anonymous one.
Anthropic, OpenAI and ElevenLabs are based in the United States. We rely on the data processing agreement each of them offers, built on the EU Standard Contractual Clauses, to cover this kind of transfer. These agreements are available on request — contact us at the address above for a specific provider.
Cookies
This site itself does not set any cookies. Matomo, our analytics tool, is configured with cookies switched off — it recognizes your visit without placing anything on your device.
How long we keep it
Chat messages and voice recordings are processed to generate a response and are not stored in a database afterward. Server logs (which can include message content for troubleshooting) are retained per our hosting provider's standard log retention period. If you share contact details or show buying interest, that conversation is included in an email to the broker, who retains it according to their own records-retention practice.
Your rights
Under GDPR, you can ask to access, correct, or delete your data, restrict its processing, or request a copy of it. Where we rely on legitimate interest as our basis (see above), you also have the right to object to that processing at any time. To exercise any of these, contact us at the address above. You can also lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens.
Microphone access
Using Immy's voice feature requires your browser's microphone permission, which your browser will ask you to grant directly — we never access your microphone without that prompt. Declining it, or simply not using the microphone button, does not limit anything else Immy can help with by text.